Shipping policy
Processing Time
All orders are processed within 1 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
During high-volume periods (e.g., new collection launches or sales), processing may take up to 2 business days.
Shipping Rates & Estimates
We currently ship to the UK, Europe, and selected international destinations.
| Region | Estimated Delivery Time | Shipping Fee |
|---|---|---|
| UK Standard | 3–5 business days | £2.89 + or FREE on orders over £85 |
| UK Express | 1–2 business days | £5.99 |
| Europe | 5–8 business days | £9.99–£14.99 (based on region) |
| International | 7–14 business days | £14.99–£24.99 |
All shipping fees will be calculated and displayed at checkout.
Free Shipping
We offer free UK standard shipping on all orders over £85.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with a tracking number and a link to track your package in real time.
Customs & Import Duties
For international orders, your package may be subject to customs fees, import taxes, or duties. These are the responsibility of the customer and are not included in our shipping charges.
Shipping Delays
Please note that delivery times are estimates and may vary due to external factors like weather, customs clearance, or courier delays. We are not responsible for delays caused by courier services.
Wrong Address Disclaimer
Please ensure all shipping details are correct at checkout. If you entered the wrong address and the package is returned to us, we can re-ship it to the correct address at your expense.
Lost or Damaged Parcels
If your parcel is lost or arrives damaged, please contact us at Team@AyraActive.com within 7 days of the estimated delivery date. We’ll work with you and the courier to resolve the issue as quickly as possible.
Questions?
For any questions regarding your order or shipping, please contact us at:
📧 Team@AyraActive.com